They didn't care that someone internally was overcharging customers. Security said it was Food and Beverage's issue.

The receptionist wouldn't let me talk to accounting. It wasn't a big difference (and the credit card company paid the difference) so no big deal.īut, as a favor from one business owner to another, I called the hotel to tell them and they didn't care. Now the not so good news: they charged my credit card a different amount than on the receipt. Not cheap, but I would recommend this property for groups who want to be in Vegas and want to work (or play) together. Great food, great rooms, away from the strip so our group stayed together. I would say although, the hotel has family attractions it is not set up for families at all.įirst the good news: nice place, terrific for a conference. Obviously, bad neighbours are not the fault of the hotel, but it added to the stressful experience overall. It was 12.30 pm and 7.30pm and once more around 8pm(this one was literally the baby squealing, not sure what we are meant to do about a baby making noise) it was over all a very stressful experience for our two days that was meant to be a relaxing time. We also, had awful neighbours who called noise control on our children and were banging on the walls. Thankfully, they had a refrigerator available on request, but it was only free due to my husband's need to refrigerate his medicine. They also do not offer a refrigerator, the one they do provide, is again filled with drinks and candy you are not allowed to use it for personal use and again cost money to remove it. The lovely bell hop suggested putting a towel over it, thankfully thatbseemed tondo the trick.

The most concerning part, was that it was filled with candy at child level, even my baby could reach it, worst of all it was weighted, so if it was removed you only had 15 secs to put it back before you were charged. Upon arrival we noticed the snack area and requested it be removed. We recently stayed at the Red Rock with our young family, children 6,4, and 10 months old.

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